Privacy Policy

Introduction

Proper Heat ("we", "our", or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any personal information that you provide to us when using our services or website.

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Information We Collect

We may collect and process the following information:

• Personal identification information (name, address, email address, telephone number)
• Property details relevant to our services
• Boiler and heating system information
• Payment information
• Service history and preferences
• Information provided when booking appointments or requesting quotes
• Communications between you and our team

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How We Use Your Information

We use your personal information to:

• Provide our heating and plumbing services
• Process HomeCare plan subscriptions
• Generate boiler installation estimates
• Schedule and manage appointments
• Process payments
• Communicate about our services
• Maintain service records
• Meet our legal and regulatory obligations
• Improve our services

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Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance (when providing our services)
• Legal obligation (compliance with Gas Safe regulations)
• Legitimate interests (business administration and service improvement)
• Consent (for marketing communications)

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Data Sharing

We may share your personal information with:

• Our employees and engineers
• Payment processors
• Boiler manufacturers (for warranty purposes)
• Regulatory bodies (e.g., Gas Safe Register)
• Legal authorities when required by law

We will never sell your personal data to third parties.

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Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

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Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Meet business requirements
• Maintain service records

For HomeCare plan customers, we retain information for the duration of the plan plus 6 years for legal purposes.

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Your Rights

Under UK data protection law, you have rights including:

• Access your personal data
• Correct inaccurate data
• Request erasure of your data
• Object to processing
• Data portability
• Withdraw consent for marketing

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Cookies

Our website uses cookies to improve your browsing experience. You can control cookies through your browser settings.

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Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website with an updated revision date.

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Contact Us

For privacy-related enquiries, please contact us.

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If you are unsatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.