What to do when your boiler breaksdown

Oct 23, 2025

What to do when your boiler breaksdown

A boiler breakdown can be stressful, especially during colder months when heating and hot water are essential. Whether it stops working completely or starts showing error codes, knowing what steps to take can save time, prevent further damage, and help you get back to comfort quickly. Acting calmly and following the right process ensures your system is repaired safely and efficiently.

How to Respond When Your Boiler Stops Working

Before calling for help, it’s worth performing a few basic checks that might get your system running again. Many common issues can be resolved safely without a full repair, but knowing when to stop and contact a Gas Safe engineer is just as important.

1. Check Power and Controls

Start by making sure your boiler is receiving power. Check your fuse box for any tripped switches and ensure the boiler’s display is on. Next, verify that your thermostat is set correctly and that the heating controls haven’t been accidentally turned off or adjusted. Sometimes, a simple reset or adjustment can bring your boiler back to life.

2. Examine Pressure Levels

Most boilers require water pressure between 1 and 2 bars to operate efficiently. If your pressure gauge shows a reading below this, your system might have lost pressure. You can top it up using the filling loop, but if the pressure keeps dropping, this could indicate a leak or a more serious issue that needs professional attention.

3. Reset the Boiler

Modern boilers often display error codes that can be resolved with a reset. Refer to your manufacturer’s manual for guidance on how to reset your specific model. However, if the fault returns repeatedly, do not continue resetting the system—this suggests an underlying issue that should be diagnosed by a qualified engineer.

4. Check for Frozen Condensate Pipes

In freezing weather, the condensate pipe (which carries waste water outside) can become blocked with ice, causing your boiler to shut down. If you suspect this is the issue, you can try gently thawing the pipe using warm (not boiling) water. Once thawed, reset the boiler and see if it restarts.

5. Inspect for Obvious Issues

Listen for unusual noises such as banging or gurgling, and look for any visible leaks. If you notice water pooling around the boiler or strange sounds from the pipes, switch off the system immediately and contact a professional. Continuing to operate a faulty boiler can be unsafe and cause further damage.

6. Call a Gas Safe Registered Engineer

If you’ve gone through the basic checks and your boiler still isn’t working, it’s time to contact a qualified professional. A Gas Safe registered engineer will safely inspect, diagnose, and repair the fault, ensuring your system runs efficiently and meets safety standards. Never attempt to open or repair a gas boiler yourself.

Preventing Future Breakdowns

While breakdowns can happen unexpectedly, regular servicing is the best way to reduce the risk. An annual boiler service keeps your system efficient, identifies issues early, and extends its lifespan. It’s also recommended to bleed radiators and check your pressure regularly to maintain smooth operation.

Reliable Boiler Repairs and Servicing from Proper Heat

If your boiler has broken down, Proper Heat provides professional repair and maintenance services to get your system running safely and efficiently again. Our Gas Safe registered engineers handle all makes and models, delivering expert solutions across London and the surrounding areas.

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